Contact Us

ACSA Operations Center
Call Us

Who To Call?

Tel: (434)977-4511 Fax: (434)979-0698

Press 2 to speak to a Customer Service Representative regarding your account or bill or to start or stop service.

Press 3 to speak to an Administrative Associate regarding an emergency in the water and/or sewer system, for water quality questions, for water and/or sewer availability, to speak with an Engineer or to speak with the Human Resources Manager.

Afterhours or Weekends you may call our main number and leave a message to be returned during regular business hours (8:00 a.m. to 5:00 p.m. Monday through Friday). If you are experiencing an emergency, please call our afterhours call center at 1-888-252-3468.


Write Us

Who To Write?

Emails can be sent to custserv@serviceauthority.org

All written correspondence should be sent to:
168 Spotnap Road
Charlottesville, VA 22911.

Letters can be written in general or to the attention of a Staff Member, Board Member or Department.

Visit Us

How To Find Us?


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