Contact ACSA
Reach Out for Assistance
If you need assistance with your water or sewer services, we’re here to help. You can easily contact ACSA by phone, email or visiting our office in Charlottesville. Whether you have questions about your ACSA water bill, need to submit a service request or want more information about Albemarle utilities, contact us today. We’re proud to provide prompt assistance with all Albemarle County water services.
Submit a Service Request
Online
Submit Online
Call
Call: 434-977-4511
Email or Visit
Email: custserv@serviceauthority.org
Address: 168 Spotnap Road, Charlottesville, VA 22911
Office Hours
Monday – Friday: 8:00 AM to 5:00 PM
Lobby Hours: 9:00 AM to 5:00 PM
Sign Up for Alerts
Planned outage alerts are posted on our website. Emergency outage alerts are posted on our Facebook, Instagram, and X accounts.
You can sign up for emergency alerts by texting 226787 with the following keywords:
- ALBEMARLE for Albemarle alerts
- CVILLE for Charlottesville alerts
- UVA for UVA alerts
If you’re experiencing an unplanned outage, give us a call at (434) 977-4511. If you have a non-emergency issue, please submit a Service Request.
Email Us Directly
Leave a message that will be received during normal business hours.
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