Service Request

Need Help? Submit an ACSA Service Request

At Albemarle County Service Authority (ACSA), we are committed to addressing your water and sewer service needs quickly and effectively. Whether you need to request a service, report an issue or inquire about Albemarle County water, simply submit your ACSA service request using our convenient online form or by calling our customer service team. We are here to ensure that Albemarle water services remain reliable and high quality.

You will receive status updates in the portal along with automated emails when changes are made. The account required below does not link to any other ACSA accounts and is separate from your billing account.

Please note that any requests sent outside normal business hours (Monday through Friday, 8 a.m. to 5 p.m.) will be responded to during the next business day. If this is an emergency, do not fill out a request below; instead, call us immediately at 434-977-4511.

Please use the search bar within the map below to confirm your address.

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