Contact ACSA

Reach Out for Assistance

If you need assistance with your water or sewer services, we’re here to help. You can easily contact ACSA by phone, email or visiting our office in Charlottesville. Whether you have questions about your ACSA water bill, need to submit a service request or want more information about Albemarle utilities, contact us today. We’re proud to provide prompt assistance with all Albemarle County water services.

Submit a Service Request

Call
Call: 434-977-4511

Email or Visit
Email: custserv@serviceauthority.org
Address: 168 Spotnap Road, Charlottesville, VA 22911

Office Hours
Monday – Friday: 8:00 AM to 5:00 PM
Lobby Hours: 9:00 AM to 5:00 PM

Sign Up for Alerts

Planned outage alerts are posted on our website. Emergency outage alerts are posted on our Facebook, Instagram, and X accounts.

You can sign up for emergency alerts by texting 226787 with the following keywords:

  • ALBEMARLE for Albemarle alerts
  • CVILLE for Charlottesville alerts
  • UVA for UVA alerts

If you’re experiencing an unplanned outage, give us a call at (434) 977-4511. If you have a non-emergency issue, please submit a Service Request.

Email Us Directly

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