MyWater
ACSA’s New Utility Innovation Program
We are proud to announce the launch of MyWater, an innovation program that will enhance the high-quality services we currently provide through a series of customer service and infrastructure-related improvements. These innovations will come at no additional cost to our customers!
This page will serve as a one-stop shop for all of the latest information about the ACSA MyWater program, providing you with updates about our progress every step of the way.
One of our goals with MyWater is to make your lives easier while making our water system more resilient and efficient. Over the coming weeks, months and years, you will benefit from a series of improvements to your water system and our customer service operations that will provide our customers with:
Enhanced Customer Service
24/7 access to water usage information through the online portal will allow customers to manage water wisely. ACSA staff will also have new tools to assist customers.
Proactive Leak Alerts
Customers will be able to sign up for immediate notifications on leaks, outages, high usage and other anomalous events.
Customer Cost Control
Online portal usage and custom alerts will allow customers to catch water leaks, which will not only cut water waste but also avoid costly repairs and higher bills.
Added Efficiency & Sustainability
Fewer vehicle trips to customer premises will support local green initiatives by decreasing our carbon footprint.
ACSA MyWater Innovations
Advanced Metering Infrastructure
The first MyWater innovation that benefits you and ACSA is the Advanced Metering Infrastructure (AMI) project, which has been completed. As part of our ACSA MyWater program, we have upgraded all of our 20,000+ water meters to advanced meters.
These advanced meters allow both customers and ACSA to proactively view water usage data in near real-time, enabling customers to manage their accounts more effectively as we service them with greater efficiency. Notifications on leaks, high usage, outages and other anomalous events are part of the program, which not only cuts water waste but also avoids costly repairs and higher bills for our customers.
ACSA is proud to bring the latest metering technology to our customers and staff through the AMI project.
Future Innovations
Beginning in 2025, ACSA will announce more innovations, including a new online portal that will allow customers to view their water usage information and receive important notifications from ACSA through their preferred methods of contact.
Our new system will also provide customers with several convenient payment options that do not incur fees (e.g. credit card, Venmo, PayPal, PayPal Credit and echeck/ACH).