Start or Stop Service

Manage Your Water and Sewer Service with ACSA

At Albemarle County Service Authority (ACSA), we make it easy to manage your ACSA water and sewer services. Whether you’re setting up service at a new property or discontinuing service, our team is here to ensure a seamless process. For new accounts, transfers, or closures, submit your ACSA service request or contact us directly to get started.

Start or Stop Service with ACSA

To have service turned on or transferred, ACSA needs the following information:

  • The service and mailing addresses.
  • A daytime phone number.

When requesting water and/or sewer service for a new connection, please make sure that all necessary county inspections are complete in order to expedite your application. We require at least a signed building permit before we can schedule meter installation.

If you are applying for individually billed service to an existing connection, please coordinate your billing changeover date with the previous owner or your landlord so that we can avoid terminating service. Given the size of our work area, it is usually not possible to resume service on the same day once it has been cut. In other words, if the previous tenant has requested discontinuation of service on the first of the month, ask for your service to start on the same day. We will then read the meter and establish the service in your name.

Please note that a $13 initial bill fee will be charged to your account appearing on your first month’s bill. Bills are mailed monthly and due when rendered. 

You may request to start service by calling 434-977-4511, using our Service Request page, or visiting our customer service office between the hours of 9 AM and 5 PM. We can also be reached by fax at 434-979-0698 and email at custserv@serviceauthority.org. 

Please note that this account is filtered to reduce spam. Please add “Customer Inquiry” to the subject line of your message.

To have your service discontinued ACSA will need:

  • Your account number or service address.
  • The date service should be taken out of your name.

Note: Water may be turned off as early as 8 AM on the day you ask to discontinue service unless another party requests service to begin on that day.

  • Your forwarding address for the final bill.

An ACSA employee will be at the service address on the date requested between 8 AM and 4:30 PM. If a new customer has requested service at this address, the water will be left on, and a meter reading will be taken for billing purposes. If no new request for water has been made, ACSA will turn off the water. 

Your final bill will be mailed to your forwarding address. If you have a credit on your account, a check will be mailed along with the final bill. 

You may request a termination of service by calling 434-977-4511, using our Service Request page or visiting our customer service office between the hours of 8 AM and 5 PM. We can also be reached by fax at 434-979-0698 and email at custserv@serviceauthority.org.

Please note that this account is filtered to reduce spam. Please add “Customer Inquiry” to the subject line of your message.

Albemarle County Service Authority is proud to provide a variety of payment options for our customers’ convenience. Bills are mailed monthly and due when rendered. We offer multiple payment options: 

  • Cash or Check in our office at 168 Spotnap Road on Pantops Mountain
  • Mail (please use the return envelope provided)
  • Telephone (eCheck, Credit, or Debit card) by calling 434-977-4511
  • Online Portal 
    • eCheck, Credit or Debit card (American Express, Mastercard, Visa, or Discover)
    • Paypal or Venmo

For after-hours payments, there is a red depository box in the parking lot of the ACSA building. 

Please note that any outstanding amount on an account at the next billing date will be charged a penalty of 10% plus a late payment fee of 1.5% per month.

To utilize our online portal, please click “Pay My Bill” below.

Pay My Bill

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