To have service turned on or transferred, ACSA needs the following information:
- The service and mailing addresses.
- A daytime phone number.
When requesting water and/or sewer service for a new connection, please make sure that all necessary county inspections are complete in order to expedite your application. We require at least a signed building permit before we can schedule meter installation.
If you are applying for individually billed service to an existing connection, please coordinate your billing changeover date with the previous owner or your landlord so that we can avoid terminating service. Given the size of our work area, it is usually not possible to resume service on the same day once it has been cut. In other words, if the previous tenant has requested discontinuation of service on the first of the month, ask for your service to start on the same day. We will then read the meter and establish the service in your name.
Please note that a $13 initial bill fee will be charged to your account appearing on your first month’s bill. Bills are mailed monthly and due when rendered.
You may request to start service by calling 434-977-4511, using our Service Request page, or visiting our customer service office between the hours of 9 AM and 5 PM. We can also be reached by fax at 434-979-0698 and email at custserv@serviceauthority.org.
Please note that this account is filtered to reduce spam. Please add “Customer Inquiry” to the subject line of your message.