New Customer Portal and Payment System Now Available!
Please click here to enroll in the ACSA’s new Customer Portal and Payment System.
13-07. EXCEPTIONAL PAYMENT PROCESSING FEE
A charge of $35 in cash will be assessed for any check or electronic transfer in payment of an ACSA bill which is returned for insufficient funds, an invalid account number, stopped/frozen/hold/”refer to maker” payment or drawn on a , closed account. If such payment was presented in order to avoid termination of service for non-payment, or to have services restored after such termination, services will be terminated and this charge, as well as any other charges, must be paid in cash before service will be restored.
(Revised 02/17/94, 02/01/05, Amended 08/18/11)
Inside the Office: Cash or Check
Online Portal (Button on the left): eCheck, Debit/Credit Card, PayPal Credit, Venmo
How to Pay Online:
To make an online payment with your debit/credit card or eCheck, click the link below to be directed to our new customer portal.
(Please note, the link below will navigate you away from the Albemarle County Service Authority website)
A confirmation number is issued with every payment submitted. A payment history is retained online.
To pay by telephone using Credit, Debit, or eCheck, please call (434) – 977 – 4511
Frequently Asked Questions:
It’s easy! Click here, then click “Create an Account” and enter account information as requested. Once your account has been created, select “Paperless Bills.”
Yes, a Billing ID is required to set up paperless billing and the Billing ID is not generated until your account is billed for the first time.
A summary of your current billing statement will be emailed to you after you “Create an Account.” This email will include your name, service address, amount due and a link to make a payment.
Following enrollment for e-Bill, you will receive a confirmation e-mail. Should you not receive the confirmation e-mail, first check your spam folder and adjust your spam settings to allow these e-mails. Next, login to e-Bill and select “User Options” to verify your e-mail address is correct. Finally, e-Bill access is not limited to an e-mail notification. You may login at any time to access current or past statements.
After “Creating your Account” your paperless bill is available online immediately. Going forward you will have access to a 24 month invoice history.
Yes. Your printed and mailed statement will stop when you elect to receive your statement electronically.
Yes. Should you need to revert to a printed and mailed statement, go into your account and deselect the “Paperless Bill” option. Your statement will then be mailed to you beginning with your next billing cycle.