Experiencing an outage that isn’t listed on this map? Give us a call at 434-977-4511. If you have a non emergency issue, please use our Service Request Page here!
Water Outages and Emergencies
Current Water Outages or Service Disruptions
Note: Service disruptions are only posted when 5 or more customers are impacted. This webpage is not automated and will be updated as we receive information. If you are experiencing issues with your water or wastewater service, call to report it.
Report a Water Outage or Service Disruption
Call 434-977-4511 (24 hours, 7 days a week) to report:
- Water main breaks
- Sewer line problems
Cloudy or Discolored Water
When service is restored, you may experience cloudy or discolored water for a short time. This water is not harmful, though it may stain laundry. It’s also safe to use on plants and landscape. If you experience cloudy or discolored water:
- wait until the nearby work is complete
- remove faucet aerators or filters
- run the COLD water for 10-15 minutes (it often clears within a few minutes)
If you notice improvements, continue running the cold water for a few more minutes or until it is clear. If it is not improving, turn off the water, wait 30 minutes and repeat. If it still doesn’t clear, you can call 434-977-4511 to report your concerns.
During a water line or main break, customers may still receive water with limited pressure.