The Albemarle County Service Authority (“ACSA”) is issuing this Request for Proposal (RFP) to select a solution and service provider (“Responder” “Provider”) to replace their existing Customer Information System (CIS), BillMaster as well as enhance their customer experience with a new customer portal and implement a Mobile Fieldwork solution. The ACSA seeks to contract and partner with a single prime Provider for professional and technology services. The ACSA views the evaluation, selection, implementation, and enhanced support of these new technologies as an opportunity to add automation and efficiencies to business functions, improve customer experience, and improve productivity.