Changes are on the Horizon!
“New” Auto Pay Option expected in Early Spring 2021. Additional information coming soon.
13-07. EXCEPTIONAL PAYMENT PROCESSING FEE
A charge of $35.00 in cash will be assessed for any check or electronic transfer in payment of an Authority bill which is returned for insufficient funds, an invalid account number,
stopped/frozen/hold/”refer to maker” payment or drawn on a closed account. If such payment was
presented in order to avoid termination of service for non-payment, or to have services restored after
such termination, services will be terminated and this charge, as well as any others due, must be
paid in cash before service will be restored.
[Revised 2/17/94, 2/1/05, Amended 08/18/11]
Customer Payment Options
How to Pay with a Credit Card
or call 1-800-272-9829
(Use Jurisdiction Code 1099)
How to Pay Online with a Checking or Savings Account
To make an online payment from your checking or savings account, click the link below to be directed to our e-Pay site.
(Please note, the link below will navigate you away from the Albemarle County Service Authority website).
Payments submitted before 10:00 a.m. Mountain Standard Time will post the same day. Payments submitted after that time will post the following business day. A confirmation number is issued with every payment submitted. A payment history is retained online.
Payment is received following approval from your bank which may take up to 3 business days.
Visit MVP Banking to make an online payment from your checking or savings account.
Go Paperless! Sign up for E-Bill
If you would like to receive electronic bills, please click here.
Frequently Asked Questions Regarding eBill
It’s easy. From the login page, select “Click here to enroll.” At the Authentication page, enter the Account Name, Account Number and Billing ID from your last mailed statement and follow the prompts.
Unfortunately, yes. A Billing ID is required to set up e-bill and the Billing ID is not generated until your account is billed for the first time.
No. For security purposes your statement can only be accessed through our secure web portal. You will be notified via e-mail with a link to the login page whenever a new statement is available.
Following enrollment for eBill you will receive a confirmation e-mail. Should you not receive the confirmation e-mail, first check your spam folder and adjust spam settings to allow these e-mails. Next, login to eBill and select “User Options” to verify your e-mail address is correct. Finally, eBill access is not limited to an e-mail notification. You may login at any time to access current or past statements.
Following enrollment any current eBill is available online immediately. Going forward you will have access to a 24 month invoice history.
Adobe Reader is required to view your eBill. If you don’t have Adobe Reader simply click on Get Adobe Reader and select the appropriate version to download and install.
Yes, by default your printed and mailed statement will stop when you elect to receive your statement electronically.
Yes. Should you need to revert to a printed and mailed statement, go to “User Options” and check the paper statement option. Your statement will then be mailed to you beginning with your next billing cycle.
Use the Submit A Request link as an example, for a move out notification. You may also contact us using the Send e-Mail link.